Answer 70-80 calls per day, scheduling appointments and providing clinic information with extreme attention to detail.
Deliver high-level customer service to patients, providers, and staff, triaging calls and documenting in EMR.
Coordinate patient access, including referrals, authorizations, and scheduling ancillary studies.
OHSU is Oregon's only public academic health center, blending clinical expertise with research advances for digestive disorder care. As Portland's largest employer, we offer opportunities to learn and advance in a system of hospitals and clinics, striving to build an anti-racist, multicultural institution.
Act as a Gentiva representative helping patients navigate post-acute care, Medicare, billing, and healthcare resources.
Handle non-clinical inbound calls, escalate to nurses when needed, and assist in the admissions process.
Maintain awareness of performance objectives, ensure patient satisfaction, and adhere to company policies.
Gentiva provides compassionate in-home care including hospice, palliative, home health, and advanced illness management. It operates nearly 600 locations with thousands of clinicians in 38 states, fostering a collaborative and supportive culture.
Handle inbound customer emails for orders, products, billing, refunds, and shipping with accuracy and speed.
Manage your ticket queue, prioritize by urgency, and escalate complex cases with clear context.
Meet performance targets for CSAT, response time, and resolution, while personalizing responses to maintain brand voice.
They create thoughtfully formulated supplements for women during menopause and beyond, emphasizing quality and transparency. They have a large international customer service team (64 email reps) and a culture that values output, accountability, and continuous learning.
Reviews insurance eligibility and coverage issues for patient appointments across practice sites.
Serves as the primary escalation contact for scheduling and practice teams on pre-visit and day-of-visit insurance questions.
Follows up post-visit to resolve PCP assignment and Coordination of Benefits discrepancies.
Bluebird Kids Health provides underserved communities with value-based pediatric primary care, aiming to help every child thrive through comprehensive services and around-the-clock support. The organization is a dynamic team focused on exceptional health outcomes and a rewarding environment for clinicians and staff.
Acts as the initial point of contact for Talkdesk's platform related issues, accurately capturing incident details and attempting immediate resolution.
Familiarity with Reporting, Workforce Management, and Quality Management applications for issue triage, data verification, and system health monitoring.
Maintains rigorous ticketing hygiene, SLA compliance, and knowledge base documentation while providing professional customer support.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. With a global team and recognition as a Leader in the Gartner Magic Quadrant for CCaaS, the company fosters an inclusive culture where diverse perspectives drive success.
Assist clients with exploring cruise options, itineraries, and onboard experiences.
Support the booking and confirmation process and respond to customer inquiries.
Maintain accurate records and provide follow-up support before and after travel.
Aisles & Abroad is a travel company specializing in cruise booking and customer support. The company offers a flexible remote work environment and a collaborative, team-oriented culture.
Lead and mentor a customer service team to deliver exceptional experiences and build strong client relationships.
Train, coach, and develop team members, acting as an escalation point for complex customer issues.
Analyze service metrics, implement process improvements, and collaborate with cross-functional teams to enhance customer satisfaction.
Jobgether is an AI-powered recruitment platform that uses machine learning to match candidates with job opportunities. The company has a fully remote, distributed team and emphasizes inclusivity and efficiency.
Handle inbound calls from members, clients, and facilities with professionalism.
Manage 60-80 calls daily, with higher volumes on Mondays.
Perform various tasks that increase in complexity as skills progress.
MTM Health provides personalized non-emergency medical transportation to remove community barriers. The company fosters a collaborative and innovative culture with a focus on employee growth and development.
Handle client inquiries via live chat, email, and telephone with high-level service.
Perform personal clientele analysis and promote products and services.
Maintain excellent relationships with prospective and existing clients while cooperating with other departments.
XM is a global financial services provider offering online trading solutions. It fosters an intellectually stimulating work environment with continuous personal development opportunities.