Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries.
Connect with customers via phone, email, chat, or social media to de-escalate issues and track call data.
Upsell when required and escalate interactions as necessary.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainability. With a workforce of 500,000 across 300 languages, they foster a culture of inclusion and diversity.
Perform outbound calls to enroll individuals into a food box program or reauthorize them in the program.
Help members make decisions that enhance their healthcare experience with empathy and compassion.
Make a positive difference in people's lives by supporting their health journey through tailored nutrition.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to improve healthcare outcomes. With over 30 years of experience, they integrate human touch with data-driven technology and foster a collaborative, innovative culture focused on empowering growth through trust and accountability.
Provide day-to-day support to the Account Management Team, handling order management, delivery coordination, returns, reships, and customer data maintenance.
Serve as a key point of contact for escalations from platform partners, ensuring timely and high-quality issue resolution.
Identify process gaps and help develop initiatives to continuously improve service quality.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. It is building one of the fastest-growing ecommerce companies in history.
Supervise a team of claims adjusters handling first-party property claims with compassion and efficiency.
Provide coaching, mentoring, and technical oversight to ensure consistent file handling and compliance.
Manage staffing levels, performance evaluations, and disciplinary actions to achieve company goals.
Mercury Insurance helps people reduce risk and overcome unexpected events, offering property and casualty insurance for over 60 years. The company fosters a collaborative and inclusive culture, supporting team growth and customer service excellence.
Act as front-line interface with US customers, responding over the phone and resolving inquiries.
Maintain customer experience and provide the best image of the company.
Provide excellent customer service, solve customer concerns, and sell client products and offers.
Sutherland specializes in AI, automation, cloud engineering, and advanced analytics to drive digital transformation for global brands. The company has developed 363 independent inventions, including 250 AI-based solutions, focusing on digital engineering and business process excellence.
Collaborate cross-functionally with Product, Development, Customer Success, and Professional Services.
Sylogist provides SaaS-based software solutions to the non-profit, government, and education sectors. The company is collaborative and enthusiastic, supporting over 2000 customers worldwide.
Manage and develop the Customer Service team, maximizing performance and quality.
Conduct coaching, organize team meetings, and ensure individual and collective skill development.
Define and monitor team results, handle HR aspects, and support communication between team and company.
Ilek is a neo-energy supplier launched in 2016, providing green electricity and biogas from independent French producers. As a B Corp certified company, it operates a short-circuit model that simplifies and makes the energy market more transparent and accessible.
Assist clients with booking hotels and resorts through online platforms.
Research and recommend lodging options based on destination, budget, and preferences.
Process reservations, updates, and modifications accurately and efficiently.
Destination Knot creates seamless travel experiences by connecting clients to hotels and accommodations worldwide. It is a fully remote company with a supportive team environment and growth potential.
Serve as the primary point of contact for business banking clients, resolving service issues and guiding them through bank processes.
Manage client deposit and loan products, including account opening and customer retention efforts.
Collaborate with the sales team on portfolio management, including in-person sessions, and act as liaison with internal fraud teams.
KeyBank is a financial institution that provides banking and financial services. With over 200 years of history, the company employs a large workforce and fosters an inclusive culture with flexible work options.
Handles initial customer contact for inquiries such as pricing, products, and deliveries, acting as a liaison between customers and European mills.
Manages inventory, order entry, and shipping documentation while also handling accounts receivable collection and special projects.
Requires excellent communication skills in English and a bachelor's degree or equivalent experience with customer service and software systems.
Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions, and paper industries. The company has around 19,000 employees and values diversity, safety, and sustainability.